Delivery Information

Please also see our Terms and Conditions

Delivery Charges for UK Mainland

Some items may be offered with free delivery - in such cases this will be displayed on the product pages. The following delivery services are available:

Standard - (2nd class mail or economy service)

  • Items less than £15 = £2.99
  • Items over £15 = £3.99
    • No additional charge when shipping more than 1 item to the same address.
    • We will process orders for dispatch by latest the following working day.
    • We use several reputable couriers depending on the parcel size and delivery location. Quoted delivery time is 2 to 5 working days (usually within 3 working days).

Express  - (1st class mail or next working day service)

  • Items less than £15 = £4.95
  • Items over £15 = £6.95
    • No additional charge when shipping more than one item to the same address.
    • Orders placed before 14:00 shall be dispatched the same day.  Should we not be able to do so, we will notify you.
    • If ordered on a Friday or the day before a national holiday, delivery will not be until the next working day.
    • We use several reputable couriers depending on the parcel size and delivery location.
    • IMPORTANT - you are paying for your gift to be sent on a next day delivery service. Our Couriers performance rates are over 90% but this is not a guaranteed service. If you require guaranteed next day delivery, please contact us for a quotation. 

Named Day and Saturday Delivery - £8.99

  • Orders must be placed before 14:00 at least the day before.
  • Deliveries can only be made on working days and Saturdays. Deliveries are not possible on national holidays.
  • Your order will be held and sent on a next day service to meet the requested delivery day.
  • IMPORTANT - your parcel will be sent on a next day delivery service to meet your named date. Our couriers performance rates are over 90% but this is not a guaranteed service. If you require a guaranteed delivery, please contact us for a quotation. Please note that there is a greater risk of couriers not achieving next day delivery at peak times e.g Christmas, Valentines day etc. At such times, we would advise selecting the day before the required date to reduce risk of late delivery. We can add wording to the parcel stating "Do not Open until "X date", just let us know in the comments field.

If you need a guaranteed next day or before 12, 10 or 9am service, please contact us for a quotation.

European Delivery

  • For delivery outside of the UK mainland, please contact us advising the Gift you wish to send and the country / delivery address. We will then provide a quote.
  • Please note that certain Goods cannot be sent such as perishable, or those classed as hazardous (e.g. batteries).

General Notes and Exceptions - Important

  • Orders are processed and dispatched on working days (Mon to Fri) only. Orders placed on weekends and public holidays will be processed on the next working day.
  • Parcels will be tracked and if you are not home, may be left with a neighbour. If you have any specific delivery instructions, please state them during checkout.
  • It is very important that you enter a full and accurate delivery name, address and telephone number during the checkout process to maximise delivery success.
  • Delivery times and dates are a best estimate based on our courier’s normal delivery times. While we only use reputable couriers and closely monitor their performance, we cannot guarantee delivery dates.
  • Delivery prices are for delivery to mainland UK addresses only. The following areas are excluded:
    • UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
    • Northern Ireland.
    • Parts of Scotland and the highlands which are outside of our couriers standard delivery zone

Where possible, we will deliver to these areas, but additional costs may apply, in such cases we will contact you prior to fulfilling your order. If you think such exclusions will apply, please contact us.

Personalised and 3rd Party Gifts

Delivered-gifts continually look to carry a wide and varied range of innovative, unique and premium quality gifts. A number of these are personalised, handmade or supplied directly. Where Gifts are dispatched direct from our suppliers they may have a longer delivery lead-time. If this is the case then it will be clearly stated under the add to basket button.  Please note that named date, Saturday and next day delivery are not available on these items.

Non-Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if you did not arrange re-delivery on receipt of a card from the courier or Royal Mail.